Mrs Claus Tutu Dress is a fun comfortable Christmas gift for little ones.
The dress is made out of velvet, under the velvet skirt are layers of white tulle to make the skirt more fluffy and fun. There's a white tulle detail again on the neckline. Along with the dress is a hair tie, made out of the same tulle, as shown in the pictures.
All of our products are handmade in Istanbul in our little atelier. The fabrics we use have certifications proving safety of the materials.
SIZING
Please make sure to see the size chart.
The measurements of all sizes on this listing are precisely and accurately stated.
Please feel free to contact us regarding sizing concerns or have any questions on how to read the sizing chart.
For example, if the costume consists of two parts (top-skirt or pants-shirt etc.), and you need different sizes of each item, please contact us so that we can make sure all parts of your costume fits perfectly.
MATERIALS AND CARE
You can find the material list and care instructions on the label.
PACKAGING AND SHIPPING
Please feel free to contact us for any questions and wishes about your order. Once your order has been placed, we prepare your package and ship it within three business days. All our packaging is made with eco-friendly material.
Once your order has been shipped you will be notified and can track your order.
Your package will be shipped out of Istanbul, Turkey and should arrive within 3-7 business days.
Special gift packaging upon request is available but extra charges will apply.
For any special requests (gift card/notes, customisation etc.) please contact us.
CONDITIONS FOR RETURNS, CANCELLATIONS & EXCHANGES
CANCELLATIONS
You are entitled to cancel your order within 14 days. The deadline for cancelling an order is 14 days from the date on which you or a third party appointed by you received your order.
In order to cancel an order, you must inform us of your decision by means of a clear statement. You can inform us by sending us an email or contacting through our shop page.
We will reimburse you no later than 14 days upon receiving the returned items. We will use the same means of payment you used for the order. You will not incur any fees for such reimbursement.
Cancellation fees will apply if you fail to cancel before the order is shipped in order to cover the shipping costs.
RETURNS
In order for the goods to be eligible for a return, please make sure that:
The goods were purchased in the last 14 days
The goods are in the original packaging, all tags are intact.
Following goods cannot be returned:
Products made to your specifications, personalised order.
Products not suitable for return due to health protection or hygiene reasons.
You are responsible for the cost and risk of returning the goods to us. Please contact us regarding your return to receive shipment information.
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
EXCHANGES
If you wish to exchange your order with the same item in a different size or color, you can simply make an inquiry and we will handle your exchange. The item returned to be exchanged must be in good, unused condition, all tags must be intact.
